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SHIPPING INFORMATION

Processing Times

Thank you so much for supporting our small business—we truly appreciate every single order! 🤍
Each item is made to order, and we personally handle each order to ensure it’s produced and shipped as quickly and carefully as possible.

  • Orders are processed Monday–Friday, 9am–5pm EST.
    Weekends and holidays are not included in processing or shipping times.

  • Processing time is separate from shipping time.

  • Once your order has shipped, it is in the hands of the carrier. Delivery delays, missed scans, or tracking issues are outside of our control, and we appreciate your patience if they occur.

Shipping Confirmation & Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

  • Please allow up to 2 business days after dispatch for tracking to update once scanned by the carrier.

  • We strongly recommend signing up for carrier delivery notifications and ensuring your shipping address is secure.

Estimated Delivery Dates

Delivery estimates are based on:

  • Order date

  • Processing time

  • Shipping method selected

  • Carrier performance and destination

Please note that estimated delivery dates are not guaranteed. Orders placed near weekends or holidays may experience delays. While we do everything we can to get your order to you quickly, we cannot guarantee delivery by a specific date—especially during peak seasons.

International orders outside the U.S. may experience additional delays due to customs processing.

DELIVERY TIMES & STATUS

  • Delivery times shown at checkout are estimates only.

  • All delivery updates are provided through the carrier’s tracking system.

  • Once an order has shipped, we do not offer refunds for delays caused by the shipping carrier.

  • If your tracking shows active movement (in transit, delayed, etc.) and you need more information, we recommend contacting the carrier directly for the most accurate updates.

RETURNS & EXCHANGES

Because all items are made to order, we do not accept returns or exchanges unless there is an issue with your order (such as a defect or incorrect item received).

Please review sizing, colors, and product details carefully before placing your order.

ORDER CHANGES & CANCELLATIONS

Cancellations

If you need to cancel your order, please contact us as soon as possible.

  • If your order has not yet entered production, we will attempt to cancel it.

  • Once an order has been processed or fulfilled, cancellation is not guaranteed.

  • Refunds (if approved) may take up to 5 business days to appear back in your account, depending on your payment provider.

Order Changes

Need to update a size, address, or item?

  • Contact us immediately before your order enters production.

  • Once production begins, changes cannot be guaranteed.

To help us assist you faster, please include your order number in the subject line:

  • Order #123456 – Address Change

  • Order #123456 – Product Change

  • Order #123456 – Cancel Order

CUSTOMER SUPPORT

  • Average response time: 24–48 business hours

  • Support hours: Monday–Friday, 9am–5pm EST

Thank you again for supporting our husband-and-wife–owned small business. Your support truly means the world to us! We run this business with faith at the center and gratitude in our hearts.“Commit your work to the Lord, and your plans will be established.” — Proverbs 16:3Thank you for supporting our family, our faith, and our small business. 🤍

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